Published on Sep 21, 2024
Community & Support. Customer support is the number one complaint for all digital distributors. When things go wrong, artists are left with basic chatbots that can only serve up answers to questions from their FAQ and virtual assistants supplied with scripts that address common problems. Venice provides artists with an actual human support staff you can communicate with from start to finish.
Right now, you can go to Venice.co and chat with Donavan, their Community Director, live. You can schedule a call with him and talk about whatever you want to know about Venice Music. You can join their Community platform which includes a Newsfeed where you can post questions, get feedback, and more, a live chatroom, a member list where you can find Venice team members that specialize in areas like Synch to chat with and ask questions. They host weekly live streams with music feedback sessions, invite guests from lawyers explaining how to properly set up your music business to music supervisors educating you on how to get placements. They do live events offering artists the opportunity to get on stage and meet their staff in person. There is no comparison between Venice and other digital distribution companies on the market. It is, flat out, the best!
Co-Manager is a conversational Chatbot like ChatGPT that you can ask questions, follow up questions, and have expound on its answers. It’s like chatting with a representative and is an entirely different experience from a Chatbot designed to quickly surface answers from an FAQ. It’s incredible.
Venice offers unlimited music video distribution as part of your distribution package. It’s not an add-on you have to pay extra for and they don’t take a percentage of the royalties you earn from that source. Distrokid has unlimited distribution for $99 annually which also allows you to keep 100% of what you earn, but you also have to pay separately for distribution of your music so you it’s two separate subscriptions. Other distributors that offer video distribution charge a fee per video and/or take hefty percentages of the revenue you generate from the source.